Projects, News, and Events With a successful summer behind us, we bring you the Fall 2018 report with our news, projects and event updates. We support the entire SAP C4/HANA suite of products, and our practice is growing as we become one system integrator delivering expertise and business value. For additional information about any of our projects, please reach out to us.
Project updates for the last quarter
SAP CONTACT CENTER FOR UTILITIES
ECENTA is adding functionality for online service scheduling and voice response, as well as adding tighter integration to payment providers.
SAP COMMERCE FOR FOOD & BEVERAGE
In this current phase, the commerce product is introduced to the French market. ECENTA is optimizing features for the mobile application.
SAP COMMERCE CLOUD FOR ANIMAL HEALTH
Delivering new functionality for both existing and new markets, ECENTA developed a global template for the platform - providing a single-system approach for all markets.
SAP MARKETING CLOUD FOR MANUFACTURING
Improved UI and better system performance are two recent deliverables. Changes are also being made to the existing product catalog site.
SAP SERVICE CLOUD FOR TRAVEL
This project supports millions of records, with complex ticketing and complaint scenarios. ECENTA is working with multiple non-SAP back-ends and a mobile offline app, with new releases and go-lives rolling out globally.
SAP SERVICE CLOUD FOR NON-PROFIT
This second phase will optimize vendor management. The organization is utilizing the product for email and phone channels, while leveraging integrations to enterprise resource planning and warehouse.
SAP MARKETING CLOUD FOR AUTOMOTIVE
After finishing the implementation of Service Cloud, next up is Marketing Cloud leveraging native integrations into other SAP and non-SAP solutions. ECENTA Digital is also supporting marketing strategies, campaigns and training.
Design Thinking and Intelligent TechnologiesThe role of technology in the enterprise has been changing for some time now, moving away from its traditional place as a cost center to occupy a new position as profit driver. Read more here.
SAP CX Live: Global Summit 2018 October 10th – 11th, 2018, Barcelona